At SADIXCO, we are dedicated to providing high-quality products and exceptional customer service. This Refund and Returns Policy outlines our practices and procedures for handling returns, exchanges, and refunds in accordance with Indian federal laws.
1. Returns and Exchanges
1.1 Return Period
Customers may request a return within 48 hours from the date of delivery. To qualify, products must be returned in their original condition with all packaging intact.
1.2 Exchange Period
Exchanges can be requested within 72 hours from the date of delivery. All items must meet the same condition requirements as outlined for returns.
1.3 Return & Exchange Condition
To be eligible for a return or exchange, products must be unused, in their original condition, and accompanied by all original tags and packaging. If the plastic seal or product tag is tampered with, broken, or damaged, no return or exchange will be accepted under any circumstances. Items showing signs of wear or missing tags will not qualify for a return or exchange.
1.4 Reverse Pick-Up Services
We provide reverse pick-up services for your convenience. A reverse shipment fee of Rs 100 will be deducted from your refund per order, regardless of the number of items within that order. If your order contains multiple items, only one deduction of Rs 100 will be made for the entire order.
1.5 Pick-Up Attempts
Reverse pick-up will be attempted twice. If the courier company is unable to collect the shipment, you will need to return the product(s) to our address at your expense. Please note that reverse pick-up is subject to availability based on your area’s pin code.
2. Product Condition
2.1 Return Condition
Products must be returned in the same condition as received. Items that are returned in poor condition or appear to have been worn will not be eligible for a refund.
2.2 Refund Processing Time
Please allow up to 7 days for the return to be processed and for the refund amount to be reflected in your bank account. Note that refunds or bank transfers are applicable only for prepaid orders or online payments made on our website.
3. Payment Methods and Store Credits
3.1 Refunds and Store Credits
Refunds or bank transfers are applicable only for prepaid orders.
3.2 Non-Refundable Charges
- Shipping Charges: Shipping charges are non-refundable.
4. Customer Support
4.1 Contact Us
For any issues or queries, please reach out to us through:
- Email: sadixco1029@gmail.com
- Contact: +91 – 6386286441
- Availability: Monday-Sunday, 10 am – 7 pm. All pending queries will be addressed on priority the following day.
5. Cancellations
5.1 Order Cancellations
Orders can be canceled only if they have not been dispatched from our warehouse.
6. Non-Returnable Items
6.1 Hygiene Standards
To maintain strict hygiene standards, we do not accept returns on certain product categories, including but not limited to:
- Gift cards
- Innerwear (e.g., boxers, briefs, trunks)
6.2 Policy Changes
SADIXCO reserves the right to change the list of non-returnable products or categories at its discretion and without prior notice.
7. Amendments to This Policy
We may update this Refund and Returns Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Information
For any further assistance or inquiries, please contact our customer support team:
Sadixco,
632/113/1 Ismail Ganj,
Lucknow, Uttar Pradesh
India – 226010
sadixco1029@gmail.com
+91 – 6386286441
Thank you for shopping with SADIXCO. We appreciate your business and strive to provide you with the best service.